Frequently Asked Questions
Product
Does the product require assembly?
The TM037 comes 100% pre-assembled and only requires tightening one knob before use. Other models, such as the TM015, come 95% pre-assembled and only require tightening 6 screws. We provide step-by-step video tutorials and detailed instruction manuals, and you can contact us online at any time if you need assistance.
The treadmill requires simple assembly, which can be done without any problems. If you have installation problems, please email service.de@wellfittreadmill.com
My item has arrived, but it's damaged! What should I do?
First, take a deep breath. For large shipping companies, it is difficult to flawlessly deliver heavy packages throughout Germany every time. We recommend opening the box and looking inside. The items are packed quite well internally, so just because the outer box is soiled doesn't mean the contents are.
If you encounter problems, please contact us immediately. Do not start disassembling the item yet, and put the item back in the box. Please contact us first to see if there is an easier solution. We have many spare parts and knowledgeable staff on hand to help in any situation. Please email service.de@wellfittreadmill.com
Where can I find the user manual for the product?
The paper version of the user manual is included in the product packaging. If you require a PDF version of the manual, please contact us via live chat or send an email to service.de@wellfittreadmill.com
Order & Shipping
How much is shipping?
Free shipping, delivery within 2-7 days
When will my order be shipped and by which carrier?
Your order will be delivered within 2-7 business days from our local warehouses in Germany.
In Germany, shipping is done from our warehouses in Duisburg (47138). Orders are shipped via DPD and DHL.
For more information, click on Shipping Policy.
How do I change my delivery address?
Before your order is shipped, you can contact us to update your delivery address. Once the package has been dispatched, the delivery address cannot be changed. Please ensure your delivery address is correct when placing your order.
Guidelines
Does the order have to pay for shipping and taxes?
VAT included & Free Shipping — No extra charges at delivery
What is the return policy?
This return policy only applies to quality-related issues. If you are not satisfied with your purchase, return it within 30 days — WELLFIT will send you a prepaid return label and cover the return shipping costs. Click on Refund Policy for more details.
What payment methods does WELLFIT support for purchases?
Klarna, PayPal, Shop Pay All major credit cards accepted: Visa, Mastercard, American Express, Diners Club. Click on Payment Methods for more details.
👤 By user type
I am a pensioner and would mainly like to go for walks. Which treadmill would be the easiest and safest for me?
We recommend the TM007 treadmill for seniors who value a comfortable and supportive walking experience. It features a hydraulic folding system, high-quality cushioning, heart rate sensors on the handrails, and incline adjustment on the handrails.
If you are primarily looking for a lightweight treadmill for simple walking, the TM037 is also an excellent choice. Thanks to its compact and lightweight design, it is easy to transport and ideal for daily walking at home.
I am a heavier user. Which treadmill can easily support my weight?
For heavier users, the TM029 Pro is the best choice. This treadmill has a maximum weight capacity of 227 kg and is equipped with a 51 cm wide running belt.
I am tall. Is the running belt long enough for my stride length?
For taller users, we recommend the TM029 Pro treadmill. This treadmill features a running surface of 51 × 140 cm and is suitable for users up to 201 cm tall.
Is there a treadmill with an adjustable handrail height that is easy to store and suitable for home use?
We recommend the TM032 model. It features a 5-level adjustable handrail height from 81 to 107 cm, allowing different users to find a comfortable position. Thanks to the folding mechanism, it can also be stored at home to save space.
Can two or more people of different height and weight use the same treadmill?
Yes. For a household with multiple users, I would recommend the TM029 Pro, as it has a larger running surface and can support up to 227 kg, making it much more versatile for family use.
I live in a small apartment. Which treadmill requires the least amount of space?
The models TM037/TM037-Pink are the most compact versions and measure approximately 109 × 54 × 105.5 cm when assembled.
I have limited space at home. Which treadmill is the easiest to store?
The TM037 and TM037-Pink models weigh only 19 kg and feature a compact, foldable design, making them easy to store and transport.
I live on an upper floor. Which treadmill would be best suited if I am concerned about noise and vibrations?
The TM037 or TM037-Pink models would be a good choice. They operate at under 40 dB and feature basic cushioning, making them suitable for light walking or jogging in smaller apartments.
Can I easily move the treadmill when I'm not using it?
Yes. The TM037/TM037-Pink models are the easiest to transport, as they only weigh about 19 kg.
I mainly walk instead of jogging. Which treadmill should I choose?
I would recommend the TM007 or the TM015. Both are designed for walking and light physical activity and feature comfortable cushioning and supportive handrails.
I am a beginner and have never owned a treadmill before. Which model is the right one for me?
The TM015 is a good, beginner-friendly option. It is easy to use, hydraulically foldable, and suitable for walking and light exercise.
I would like to use the treadmill daily. Which model is suitable for frequent use?
For frequent daily use, I would recommend the TM029 Pro. It features stronger motors, larger running surfaces, and higher weight capacities.
I am training for running. Which treadmill is best suited for ambitious runners?
The TM029 Pro is the best choice for ambitious runners: It features a running surface of 51 × 140 cm, speeds of up to 16 km/h, and a powerful 4.5 hp motor.
I need a treadmill for slow walking. Which models can be operated at very low speeds?
The TM037 and TM032 models can start at 1.0 km/h and are therefore suitable for slow walking.
I would like to challenge myself with hill runs. Which treadmill offers the best incline settings?
The TM007 and TM029 Pro models offer automatic incline adjustment of up to 15%, making them the best choice for mountain training.
Which treadmill has an automatic incline adjustment?
The TM007, TM029, TM029fold, TM037 Pro and TM032 models feature automatic incline adjustment.
Which treadmill has the largest running surface?
The TM029 Pro have the largest running surface at 51 cm.
Which treadmill has the sturdiest handrails?
For maximum support, I recommend the TM015, TM007, or TM029 Pro models, which feature full-length handrails on both sides.
I have a limited budget. Which treadmill offers the best price-performance ratio?
The TM037 is an affordable option for walking and light jogging. It is compact, lightweight, and designed to support a weight of up to 150 kg.
Contact Us
We are always ready to help
Choosing the right sports product? Do you have a great idea for a new product?
We value your feedback and would love to hear from you. To let us know how we can improve your shopping experience or to ask specific questions about your order, please find our contact information below.
Support (Only for orders on this official website): service.de@wellfittreadmill.com
Phone: +447723582700 BST 15:00-0:00
Response time: We guarantee a response within 24-48 business hours.









