Warranty Conditions

WELLFIT Treadmill Limited Warranty

LIMITED MANUFACTURER'S WARRANTY

WELLFIT Treadmill warrants that its products are free from defects in material and workmanship under normal, non-commercial use.

Warranty Coverage

Frame construction: 1-year standard warranty (3 years for models TM029 and TM007)
Warranty start date: The limited warranty period begins on the date of purchase of your WELLFIT fitness product (excluding pre-orders).
Other parts & components: 180 days
Repaired or replaced parts: Any component repaired or replaced under this limited warranty is covered for the remainder of the original warranty period or for 30 days from the date of repair or replacement, whichever is longer, or as required by law.

Note: Once a full refund has been issued, the warranty expires and no further claims will be accepted.

How to obtain warranty service?

i: If you believe your WELLFIT product has a defect covered by this limited warranty, please stop using the product immediately and contact WELLFIT Support.

Contact form: Contact Us
Email: service.de@wellfittreadmill.com
Availability: 24/7

ii: To process your warranty claim, please provide us with the following information:

The order number of your WELLFIT product (if available)
Proof of purchase or delivery date

A clear description of the problem or defect

Photos of the affected area(s), if helpful
A short video showing the problem (especially for mechanical or electronic defects)

If WELLFIT determines that a product or component must be returned, we will provide a prepaid return label or arrange for a pickup. Please follow all packaging instructions to ensure the item is securely packed.

WELLFIT will cover the costs for return shipping on valid warranty claims. All warranty claims must be submitted within the valid warranty period, based on the original purchase date.

How the WELLFIT warranty works

Parts replacement: Submit a video showing the problem. WELLFIT will ship the replacement parts and provide installation instructions.
Local repair: With prior approval, customers can hire an on-site technician. WELLFIT will reimburse the labor costs upon submission of the receipt.
Free replacement: If the product cannot be repaired during the warranty period, a replacement unit may be issued.
Full/partial refund: If a repair or replacement is not feasible, a refund may be offered based on the usage and condition of the device.
Technical support: Our team is available online throughout the troubleshooting process.

WELLFIT reserves the right to determine the appropriate solution and may require photo/video documentation before approving a claim.
If the package shows signs of damage upon delivery, the customer must work with the WELLFIT support team to inspect the product – for example, by opening the box and checking for visible or functional damage. If damage is found, clear photo and video evidence must be provided. Depending on the situation, WELLFIT may offer a replacement or a refund. However, if the customer refuses to cooperate with the inspection process, WELLFIT reserves the right to deny any return or refund requests.

Warranty Terms

Eligibility: This limited warranty applies only to the original purchaser or, in the case of a gift, the original recipient of the gift with proof of purchase. The product must have been purchased brand new from WELLFIT or an authorized reseller.
Usage requirements: The product may only be used for personal, non-commercial household use. Any use in commercial facilities (e.g., gyms) will void the warranty.
Claim requirements: All claims must include photo or video evidence of the problem as well as proof of purchase.
Warranty scope: Replacement units or parts do not restart or extend the original warranty period. The running deck belongs to "Other parts & components" and is not covered under "Frame construction".
Review of claims: WELLFIT will review all submitted evidence and, based on that, determine the most appropriate solution – repair, replacement, or partial/full refund.

Exclusions – Not covered by the warranty

This limited warranty does not cover:

Damage caused by misuse, improper storage, or unauthorized modifications.
Normal wear and tear (e.g., handles, treadmill belts, cables, foot pads, scratches, dents, paint damage).
Noise caused by normal use or inadequate maintenance.
Use in commercial environments or transport outside of the USA.

WELLFIT is not liable for incidental or consequential damages, including, but not limited to:

Loss of profits or revenue losses.
Inconvenience, assembly/disassembly costs, or third-party service fees.
Product failures due to electrical abuse (e.g., sharing circuits, power surges).

Electrical requirements

To avoid electricity-related issues, plug WELLFIT treadmills into a dedicated 16–20A circuit breaker. Electrical damage caused by improper use is excluded from this warranty. The treadmill requires a power source and must be plugged into a GROUNDED outlet for safe operation.

Legal Disclaimer & Limitation of Liability

WELLFIT only warrants what is expressly stated in this warranty statement. We make no additional promises – for example, regarding whether the product is suitable for a particular purpose or whether it meets general expectations – that go beyond the period stated herein.

Furthermore, WELLFIT is not responsible for additional costs, losses, or damages arising from product issues. In all cases, WELLFIT's total liability will not exceed the original purchase price of the product. This warranty gives you specific legal rights, and you may have other rights that may vary from state to state.