Warranty Conditions
WELLFIT Treadmill Limited Warranty
LIMITED MANUFACTURER'S WARRANTY
WELLFIT Treadmill warrants its products to be free from defects in material and workmanship under normal, non-commercial use in the United States.
Warranty Coverage
Frame Structure: 1 Year Standard Warranty (3 years for TM029 and TM007 models)
Warranty Start: The limited warranty period begins on the date of purchase of your WELLFIT Fitness product (excluding pre-orders).
Other Parts & Components: 180 Days
Repaired or Replaced Parts: Any component repaired or replaced under this limited warranty will be covered for the remainder of the original warranty period or 30 days, whichever is longer, or as required by law.
Note: Once a full refund is issued, the warranty will become void and no further claims will be accepted.
How to Obtain Warranty Service?
i: If you believe your WELLFIT product has a defect covered by this limited warranty, please discontinue use of the product immediately and contact WELLFIT Support.
Contact Form: Contact Us
Email: service.uk@wellfittreadmill.com
Availability: 24/7
ii: To process your warranty claim, please provide us with the following information:
Your WELLFIT product order number (if applicable)
Proof of purchase or delivery date
A clear description of the problem or defect
Photos of the affected area(s), if helpful
A short video demonstrating the problem (especially for mechanical or electronic malfunctions)
If WELLFIT determines that a product or component needs to be returned, we will provide a prepaid return label or arrange for pickup. Please follow all packaging instructions to ensure the item is securely packaged.
WELLFIT will cover the return shipping costs for valid warranty claims. All warranty claims must be submitted within the applicable warranty period, based on the original purchase date.
How the WELLFIT Warranty Works
Parts Replacement: Submit a video showing the problem. WELLFIT will send the replacement parts and provide installation instructions.
Local Repair: With prior approval, customers can hire a local technician. WELLFIT will reimburse labor costs upon submission of proof.
Free Replacement: If the product cannot be repaired during the warranty period, a replacement unit may be issued.
Full/Partial Refund: If repair or replacement is not feasible, a refund may be offered based on the unit's use and condition.
Technical Support: Our team is available online throughout the troubleshooting and resolution process.
WELLFIT reserves the right to determine the appropriate resolution and may require photo/video documentation before approving a claim.
If the package shows signs of damage upon delivery, the customer must work with the WELLFIT support team to inspect the product – e.g., by opening the box and checking for visible or functional damage. If damage is found, clear photo and video evidence must be provided. Depending on the situation, WELLFIT may offer a replacement or a refund. However, if the customer refuses to cooperate with the inspection process, WELLFIT reserves the right to reject any return or refund requests.
Warranty Conditions
Eligibility: This limited warranty applies only to the original purchaser or, in the case of a gift, to the original recipient of the gift with proof of purchase. The product must have been purchased new from WELLFIT or an authorized reseller.
Usage Requirements: The product must be used exclusively for personal, non-commercial household use. Any use in commercial facilities (e.g., gyms) will void the warranty.
Claim Requirements: All claims must include photo or video evidence of the problem, as well as proof of purchase.
Warranty Scope: Replacement units or parts do not restart or extend the original warranty period. The running deck is considered "Other Parts & Components" and is not covered under "Frame Structure."
Claim Review: WELLFIT will review all submitted evidence and, based on that, determine the most appropriate solution – repair, replacement, or partial/full refund.
Exclusions – Not Covered by Warranty
This limited warranty does not cover the following:
Damage caused by misuse, improper storage, or unauthorized modifications.
Normal wear and tear (e.g., grips, running belts, cables, foot pads, scratches, dents, paint damage).
Noise from normal use or insufficient maintenance.
Use in commercial environments or transport outside the USA.
WELLFIT is not liable for incidental or consequential damages, including but not limited to:
Lost profit or revenue losses.
Inconvenience, assembly/disassembly costs, or third-party service costs.
Product failures due to electrical misuse (e.g., shared circuits, power surges).
Electrical Requirements
To avoid power-related issues, plug WELLFIT treadmills into a dedicated 16–20A circuit breaker. Electrical damage due to improper use is excluded from this warranty. The treadmill requires a power source and must be plugged into a GROUNDED outlet for safe operation.
Legal Disclaimer & Limitation of Liability
WELLFIT warrants only what is expressly stated in this warranty statement. We make no additional promises – for example, about whether the product is suitable for a particular purpose or meets general expectations – beyond the period stated herein.
WELLFIT is also not responsible for additional costs, losses, or damages arising from product problems. In all cases, WELLFIT's total liability will not exceed the original purchase price of the product. This warranty gives you specific rights, and you may have other rights, which may vary from state to state.
