Shipping Policy

Shipping Policy

At WELLFIT, we place great importance on ensuring your order arrives quickly and safely. Below you will find information regarding processing, delivery, shipping methods, and any potential additional costs.

Processing Time

In-stock orders are generally processed within 1–2 business days (excluding weekends and public holidays).
During peak periods (e.g., holidays), processing time may be slightly extended.

Shipping Options

For orders to Germany, we offer free shipping from our local warehouse in Germany (Duisburg, 47138).
The standard delivery time is 2–7 business days. Delivery delays may occur due to public holidays, weekends, or extreme weather conditions. Orders placed on Fridays will be processed on the next business day.

Import Taxes

For all orders to Germany, all import taxes and duties are already included in the price. Customers do not need to pay any additional fees upon delivery.

All orders are shipped from our warehouses in Germany to ensure fast and reliable delivery.

In Germany, shipping is handled by YUNEXPRESS, DPD, DHL, GEL EXPRESS, LOGISTIK, DHL FREIGHT.

Address Changes

Before your order is shipped, you may contact us to change your delivery address.
Once an order has been shipped, it is no longer possible to change the delivery address.
Please ensure that your address has been entered correctly.

SHIPPING SERVICES USED

We currently do not offer premium delivery (white-glove service), such as delivery inside the home, placement in a desired room, or disposal of packaging material. WELLFIT assumes no responsibility for lost or stolen packages if the shipping service provider has provided proof of delivery. If your package is lost or stolen, please contact the respective shipping service provider directly by phone or email. The safety and satisfaction of our customers and employees is our top priority. Therefore, we continue to deliver your equipment exclusively as curbside delivery (delivery to the property line).

Special Notes

Treadmills are shipped from our warehouse in Germany.
Accessories may be shipped separately from an overseas warehouse if they are unavailable in the local warehouse.
If you order treadmills and accessories together, the order may be split to ensure faster delivery of the treadmills.
Accessories from abroad are usually delivered within 10–14 days.
We do not deliver to Northern Ireland.
WELLFIT does not deliver to P.O. Boxes or APO/FPO/DPO addresses. Please ensure that a valid residential or business address is provided.
Do you deliver to higher floors?
Delivery to higher floors, to the apartment door, or into interior spaces is unfortunately not possible. Please arrange for assistance if needed to transport the product into your home.

Contact

If you have questions regarding shipping or delivery, please contact us at:

📧 service.de@wellfittreadmill.com
📞 +001 (281) 777-8190

24/7 Customer Service