Shipping Policy

Shipping Policy

At WELLFIT, we prioritize ensuring your order reaches you quickly and securely. Below you will find information on processing, delivery, shipping methods, and potential additional costs.

Processing Time

In-stock orders are typically processed within 1–2 business days (excluding weekends and holidays).
During peak seasons (e.g., holidays), processing times may be slightly extended.

Shipping Options

For orders to Germany, we offer free shipping from our local warehouse in Germany (Duisburg, 47138).
The standard delivery time is 2–7 business days. Delivery delays may occur due to holidays, weekends, or extreme weather conditions. Orders placed on Fridays will be processed on the next business day.

Import Taxes

For all orders to Germany, all import taxes and customs duties are already included in the price. Customers will not need to pay any additional fees upon delivery.

All orders are shipped from our warehouses in Germany to ensure fast and reliable delivery.

In Germany, shipping is handled by YUNEXPRESS, DPD, DHL, GEL EXPRESS, LOGISTIK, DHL FREIGHT.

Address Changes

Before your order is shipped, you can contact us to change your delivery address.
Once shipped, it is no longer possible to change the delivery address.
Please ensure your address has been entered correctly.

SHIPPING SERVICES USED

We currently do not offer premium delivery (white glove service), such as delivery inside the home, placement in a desired location, or packaging material disposal. WELLFIT is not responsible for lost or stolen packages if the shipping service provider provides proof of delivery. If your package is lost or stolen, please contact the respective shipping service provider directly by phone or email. The safety and satisfaction of our customers and employees are our top priority. Therefore, we continue to deliver your equipment exclusively as curbside delivery (delivery to the property line).

Special Notes

Treadmills are shipped from our warehouse in Germany.
Accessories, if unavailable in the local warehouse, may be shipped separately from an overseas warehouse.
If you order treadmills and accessories together, the order may be split to ensure faster delivery of the treadmills.
Accessories from abroad are usually delivered within 10–14 days.
Remote Areas: For postcodes in regions such as AB, IV, PH, and PA, additional shipping costs may apply depending on distance or weight. We will contact you before shipping if additional fees are incurred.
We do not deliver to Northern Ireland.
WELLFIT does not deliver to P.O. boxes or APO/FPO/DPO addresses. Please ensure a valid residential or business address is provided.
Do you deliver to higher floors?
Unfortunately, delivery to higher floors, to the apartment door, or inside premises is not possible. If necessary, please arrange for assistance to transport the product into your home.

Contact

For questions regarding shipping or delivery, please contact us at:

📧 service.de@wellfittreadmill.com
📞 +001 (281) 777-8190

24/7 Customer Service