Refund Policy

Returns of unused and unopened items are accepted within 30 days of the purchase date, with the exception of "As Is" items and spare parts (see below). We recommend keeping the original packaging during this period. Please contact us to request a return or for information on any additional policies that may apply.

We process all orders within 1-2 business days of purchase. Once shipped, your package will be delivered within 2-7 business days, depending on your location.

If you wish to cancel your order, you may do so before the order has shipped and within the cancellation period specified on our website.

For standard orders, a 5% processing fee will be deducted from your refund. For pre-orders, a 10% processing fee applies.

To be eligible for a return, your item must be unused, unopened, and the return must be initiated within 30 days of purchase. The original packaging must be in good condition, and you will need the receipt or proof of purchase. However, if your products are delivered defective or have quality issues within 30 days of delivery, you can request a full/partial refund and return.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.

If you haven't received your refund, first check your bank account.

Then contact your credit card company. It may take some time before your refund is officially posted to your credit card.

Next, contact your bank. Refund processing usually takes 3-7 business days.

If you've done all of this and you still have not received your refund yet, please contact us at: service.de@wellfittreadmill.com or service@wellfittreadmill.com.

To initiate a return, you can contact us at service.de@wellfittreadmill.com or service@wellfittreadmill.com.

Items sent back to us without first requesting a return will not be accepted. WELLFIT is not responsible for the shipping costs of packages returned by the customer themselves.

Returns are sent to our overseas warehouses. The specific return warehouse will be assigned based on your location to ensure the closest and most convenient option. Any applicable return fees are clearly stated in our policy.

Items sold as 'Spare Parts' are non-returnable, non-refundable, and not covered by a product warranty. 'Spare Parts' will be clearly marked as such on the product page before purchase.

Digital products like e-books cannot be refunded once the order is confirmed. We recommend contacting us if you have any issues receiving or downloading digital products. Email: service.de@wellfittreadmill.com.

The refund policy applies to products purchased directly from the WELLFIT Treadmill website (https://de.wellfittreadmill.com/). If you purchased WELLFIT products from another retailer, please refer to their refund policy.

Upon receipt of payment, the warehouse requires 1 business day for order processing. Shipping occurs Monday to Friday from 9 AM to 5 PM. Our warehouse is closed on public holidays and weekends. Orders placed on weekends will be processed on the next business day. You will receive a notification once your order has shipped. For cancellation requests before shipping, we require 1-3 business days for processing.

*If the package shows damage upon delivery, the customer must cooperate with WELLFIT support in product inspection (e.g., opening the package, checking for visible/functional damage). If damage is found, clear photo and video evidence are required. Depending on the situation, WELLFIT may offer a replacement or a refund. If cooperation is refused, WELLFIT reserves the right to deny return or refund requests.

Refunds only within 30 days: unworn, unopened packaging, unused, free from signs of wear, dirt, dust, odors, or other signs of use, in the same packaging and condition as received, including all parts contained in the box.

For flawless items or items no longer desired, we will deduct a shipping fee of 15% of the total amount per device from the refund.

If we receive the item at our warehouse and, after inspection, it is found to be unpacked, damaged, or with missing parts, we reserve the right to refuse your refund. If you wish to have the item returned, you will bear the shipping costs for this.

All returns are subject to a 15% restocking fee, which will be deducted from your refund if the reason for the return is verifiably due to the customer. If the item has already shipped and you wish to cancel the order, return and restocking fees apply, even if you have not yet received the item.

For questions about returns, you can always contact us at service.de@wellfittreadmill.com. WELLFIT always strives to provide you with products and services of the highest quality. (NOTE: If you purchased the item through a third-party platform such as Amazon, etc., please contact us at support@uswellfit.com for faster assistance.)

For our customers in the United Kingdom, items can be returned to our local UK warehouse for a faster process.

Our customer support is available 24/7.

BAOSEN SUNTOP GMBH

Ehingerstraße 141, Duisburg, Germany

47249

DE250602-Shengwei

020393556631