Refund Policy

Returns of unused and unopened items are accepted within 30 days of the purchase date, with the exception of "As-Is" items and spare parts (see below). We recommend keeping the original packaging during this time. Please contact us to request a return or to receive information regarding any additional policies that may apply.

We process all orders within 1-2 business days of purchase. Once shipped, your package will be delivered within 2-7 business days, depending on your location.

If you wish to cancel your order, you may do so before the order has shipped and within the cancellation period specified on our website.

For standard orders, a 5% processing fee will be deducted from your refund. For pre-orders, a 10% processing fee applies.

To qualify for a return, your item must be unused, unopened, and the return must be initiated within 30 days of purchase. The original packaging must be in good condition, and you will need the receipt or proof of purchase. However, if your products arrive defective or have quality issues within 30 days of delivery, you may request a full/partial refund and return.

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method.

If you have not received your refund, please first check your bank account.

Next, contact your credit card company. It may take some time before the refund appears on your credit card.

Then contact your bank. Processing refunds typically takes 3-7 business days.

If you have completed all these steps and still have not received your refund, please contact us at: service.de@wellfittreadmill.com or service@wellfittreadmill.com.

To initiate a return, you can contact us at service.de@wellfittreadmill.com or service@wellfittreadmill.com.

Items sent back to us without a prior return request will not be accepted. WELLFIT is not responsible for the shipping costs of packages returned by the customer themselves.

Returns are sent to our overseas warehouses. The specific return warehouse will be assigned based on your location to ensure the closest and most cost-effective option. Applicable return fees are clearly stated in our policy.

Items sold as 'spare parts' are non-returnable, non-refundable, and are not covered by any product warranty. 'Spare parts' are clearly labeled as such on the product page before purchase.

Digital products such as e-books cannot be refunded once the order is confirmed. We recommend contacting us if you have any issues receiving or downloading digital products. Email: service.de@wellfittreadmill.com.

The refund policy applies to products purchased directly from the WELLFIT Treadmill website (https://de.wellfittreadmill.com/). If you purchased WELLFIT products from another retailer, please refer to their refund policy.

After payment is received, the warehouse requires 1 business day to process the order. Shipping takes place Monday through Friday, 9 am to 5 pm. Our warehouse is closed on holidays and weekends. Orders placed on the weekend will be processed on the next business day. You will receive a notification once your order has shipped. For cancellation requests before shipping, we require 1-3 business days to process.

*If the package shows damage upon delivery, the customer must cooperate with WELLFIT support during product inspection (e.g., opening the package, checking for visible/functional damage). If damage is found, clear photos and videos are required. Depending on the situation, WELLFIT may offer a replacement or a refund. If cooperation is refused, WELLFIT reserves the right to deny return or refund requests.

Refund only within 30 days: unworn, unopened packaging, unused, free of signs of wear, dirt, dust, odors, or other signs of use, in the same packaging and condition as received, including all parts contained in the box.

For items that are in perfect condition or are no longer wanted, we deduct a shipping fee of 15% of the total amount per unit from the refund.

If we receive the item at our warehouse and it is determined after inspection to have been unpacked, damaged, or missing parts, we reserve the right to deny your refund. If you wish for the item to be returned to you, you will bear the associated shipping costs.

All returns are subject to a 15% restocking fee, which will be deducted from your refund if the reason for return is proven to be customer-related. If the item has already been shipped and you wish to cancel the order, return and restocking fees apply, even if you have not yet received the item.

For questions about returns, you can contact us at any time at service.de@wellfittreadmill.com. WELLFIT always strives to offer you products and services of the highest quality. (NOTE: If you purchased the item via a third-party platform such as Amazon, etc., please contact us at support@uswellfit.com for faster assistance.)

For our customers in the United Kingdom, items can be returned to our local UK warehouse to ensure a faster process.

Our customer support is available 24/7.

BAOSEN SUNTOP GMBH

Ehingerstraße 141, Duisburg, Germany

47249

DE250602-Shengwei

020393556631